FAQ

General inquiry

Our furniture features special sound-absorbing walls that effectively dampen intrusive ambient noise (such as street traffic or household sounds), providing your pet with a peaceful space to rest.

Yes. Many pets suffer from stress caused by overstimulation and noise. Creating a quiet zone for them helps them relax, effectively reduces anxiety levels, and supports their daily well-being. Providing a safe, quiet sanctuary is often a key step in curbing stress at its source and frequently helps to avoid the need for costly professional behavioral therapy.

On every product page, you will find a detailed size guide with precise measurements to help you choose the perfect model for your cat or dog. The rule is simple —> Measure your pet from the base of the torso to the tip of the nose: If your pet likes plenty of space, sleeps stretched out, or uses additional accessories and toys – choose a size larger than our standard dimensions suggest.

The entire process – from design, through sewing, to packaging and shipping – takes place in Poland. In-house production gives us full control over the highest quality of every product 🤎

Our beige structural fabric can be easily cleaned and scrubbed with a damp cloth. In addition, all our mattresses, which are included as equipment for the houses, have removable covers that are machine washable at 30°C.

We design with easy care and hygiene in mind, which is very important in everyday life with a pet.

No. It is a high-quality, durable non-woven fabric and an excellent structural material – soft to the touch, combining modern design with resistance to everyday use by pets.

Yes. We design them with intensive use in mind – they are resistant to your pet's daily romps and adapted to the animal's natural instincts.

Every house and bed comes with clear and easy assembly instructions and all the tools necessary to assemble the product.

Yes. The materials we use do not excessively attract dust, do not shed particles, and are free from toxic substances, making them completely safe for both sensitive animals and allergy-prone household members.

They are made from recycled materials (PET plastic bottles) and are 100% recyclable after use.

You can purchase our products directly from our online store or from our trusted business partners.

It is completely normal for them to need a moment to get used to a new resting place. You can help your pet by placing their favorite blanket, toys, or treats inside to encourage them to go in and show them that it is their safe zone.

Yes, we care about sustainability and the long service life of our products. If necessary, you can purchase just the insert, cover, or a set of mounting screws in our store. This allows you to refresh the furniture without having to buy a new set.

In the event of an unexpected "mishap," you can easily clean the walls of the playhouse with a damp cloth or sponge, and then rinse off any dirt under running water.

It is worth noting that the material does not like being soaked excessively. Avoid drenching it for long periods or leaving the product in water for an extended time – it may begin to absorb it, which will significantly prolong the subsequent drying process.

Questions regarding the store

If you have any questions or need assistance, please email us at info@houm.pet.

We are always happy to help!

All currently available products and sizes are marked directly on the product pages in our online store.

When placing an order, we offer a variety of secure payment methods tailored to your location.

Of course. When placing your order, simply select the "I want to receive an invoice" option and enter your company details. The document will be generated automatically once the order has been paid.

The delivery cost depends on the country to which we are shipping the order. The amounts are precisely adjusted to the rates of logistics operators serving a given region of the European Union, and you will see the exact price in the cart before paying for your order.

We ship orders within the European Union, excluding hard-to-reach island territories. You can check the availability of delivery to a specific country directly in the shopping cart.

Yes, we are happy to collaborate with furniture brands, showrooms, pet supply stores, hotels, grooming salons, veterinary clinics, and other B2B partners.

If you see an opportunity for collaboration, please feel free to contact us by phone or email: info@houm.pet.

Order-related questions

If you would like to make changes to or cancel your order, please contact us as soon as possible at info@houm.pet.

If your order has not yet been processed or shipped, we will certainly be able to help :)

Once your order has been dispatched, you will receive a shipping confirmation email containing a link to track your package.

If you or your pet are not completely satisfied with your purchase, unused products can be returned or exchanged within 14 days of receiving your order. Please ensure that the items show no signs of use and are in their original condition.

In the case of a standard product return (within 14 days), the costs of returning the goods to our warehouse are borne by the buyer. Detailed instructions on how to securely pack and send your return package can be found in the returns section.

The terms and conditions allow up to 14 days for a refund, but in practice, we process refunds immediately after receiving and verifying the returned product (which must be unused) – this usually takes place within 2-5 business days from the moment the package reaches our warehouse.

If the package arrives damaged or you encounter any issues with the product, please take photos of the damage and email us immediately at info@houm.pet, attaching at least 3 photos clearly showing the reported damage.

All our products are covered by a 2-year warranty / manufacturer's guarantee against material and manufacturing defects.

The warranty does not cover natural wear and tear resulting from intensive use or mechanical damage caused, for example, by persistent chewing or scratching by a pet.